What are the Terms & Conditions?
Early Access
*EARLYMOO26 is valid from 7:00pm to 11:59pm Sunday, 8 November NZDT 2026. Not available with any other offer or discount. Use code EARLYMOO26 in the Checkout or Shopping Cart for 25% off. Discount is valid on the MooGoo Moo Friday Sale collection, including Christmas Packs (Lip Balm Pucker Pack). Sale excludes Gift Vouchers, Value Packs & Bundles, Refill Starter Kits and any out-of-stock items. If the offer is not shown in the Checkout, conditions have not been met. Discounts cannot be added to orders after they have been placed or outside of the promotion period. Discount Codes cannot be stacked with Gift Vouchers. Cancellations will not be accepted within the sale period. Should you wish to cancel, we can help facilitate a return upon delivery. MooCoin Rewards cannot be redeemed during the sale period.
Active Sale
*The MooGoo 25% Off Moo Friday Sale is valid from 12:00am Monday, 9 November to Saturday, 14 November 11:59pm NZDT 2026. Not available with any other offer or discount. Discount applies automatically and no code is required. Discount is valid on the MooGoo Moo Friday Sale collection, including Christmas Packs (Lip Balm Pucker Pack). Sale excludes Gift Vouchers, Value Packs & Bundles, Refill Starter Kits and any out-of-stock items. If the offer is not shown in the Checkout, conditions have not been met. Discounts cannot be added to orders after they have been placed or outside of the promotion period. Discount Codes cannot be stacked with Gift Vouchers. Cancellations will not be accepted within the sale period. Should you wish to cancel, we can help facilitate a return upon delivery. MooCoin Rewards cannot be redeemed during the sale period.
Win Your Order Back - Giveaway
*The Win Your Order Back Giveaway is open to Australian and New Zealand orders only. Entrants must be aged 18+. To enter, simply: Make a purchase during the MooGoo Moo Friday Sale, comment your order number on the official pinned giveaway post (on Instagram or Facebook) and follow @moogooskincare on the matching platform. The giveaway is open from 12:00am Monday, 9 November to Saturday, 14 November 11:59pm AEST 2026. Five bonus winners will be drawn from the Early Access Sale, and each day thereafter three winners will be randomly selected from the comments on our giveaway posts on Instagram and Facebook. In total, 23 winners will each receive a full refund of their order. Early Access Winners will be contacted the following day via our official MooGoo Skin Care email. Sale Winners will be contacted the following day via our official MooGoo Skin Care Instagram or Facebook accounts. We will never ask for personal financial information such as credit card details. If you receive a suspicious message, do not engage and report it immediately. This giveaway is in no way sponsored, endorsed, or administered by, or associated with, Instagram or Meta. By entering, you agree to these Terms & Conditions. We reserve the right to amend them at any time, and any changes will be posted on our official social media accounts.
When does the sale start and end?
Our MooGoo MooFriday Sale is valid from 12:00am Monday, 9 November to Saturday, 14 November 11:59pm NZDT 2026.
How much is the sale discount?
We're offering a 25% discount, including on our Christmas Pack (Lip Balm Pucker Pack)!
Please keep in mind that there are a couple of exclusions; Gift Vouchers, Value Packs & Bundles, Refill Starter Kits and any out-of-stock items. This can not be stacked with any other discounts or vouchers.
Do I need a discount code?
No! All sale prices are automatically calculated and applied at checkout.
Why can't I redeem my MooCoins?
We have temporarily removed MooCoin redemption during our MooFriday Sale period. MooCoin redemption will be switched off from Sunday, 8 November and will be available again from Sunday, 15 November. MooCoin discounts can not be used in addition to our 25% off discount.
Following a lot of customer confusion in the past, we felt it was best to remove the option altogether. If you'd prefer to use your MooCoins instead of the sale discount, you're welcome to wait until MooCoin redemption is switched back on.
Please rest assured that you will still accumulate points for any orders placed during the sale period. If you've already redeemed your MooCoins for a code, just get in touch and we can pop them back onto your account, ready for your next order.
Can I use other codes or vouchers?
As we are currently offering a massive 25% discount for our MooFriday Sale, this sadly means that we are unable to offer further discounts. Other discounts and vouchers, including MooCoins, Birthday vouchers and welcome offers can't be used during this time. We recommend keeping these handy, as you will be able to use them for your next purchase.
Can I change my delivery address if my order hasn't been shipped yet?
We sure can! Please contact us as soon as possible via email or phone to arrange an address change. Once finalised, please ignore the address on your shipping confirmation email. Although the old address will still appear in that communication, rest assured that it has been manually changed, and your order will be sent to the correct address you have provided.
Can I change my delivery address if my order has been shipped?
We do apologise, your order has been shipped, meaning we are unable to change the address. We recommend requesting redirection through Post Haste Couriers.
Can I redirect my order?
Unfortunately, we are unable to change the delivery address once your order has been shipped. We recommend contacting Post Haste Couriers to request redirection.
Where is my order?
Our MooFriday Sale has caused a huge surge in orders, which may lead to some delays in dispatch. We sincerely apologise for any inconvenience this may have caused.
Please know that our warehouse team is going above and beyond, working extended hours and weekends to get orders out as quickly as possible. We've also hired as many additional staff as our space allows to help keep up with the demand. Your understanding during this busy time means a lot to us, and we're so appreciative!
When is tracking available for my order?
Your tracking link will be emailed to you as soon as your order has been dispatched. If tracking is unavailable, it means that your order is still in the pick and pack stage and hasn't been dispatched. We apologise for the delay and truly appreciate your patience!
Can I cancel my order?
Unfortunately, due to the high volume of orders during our sale period, we aren't able to process order cancellations at this time. Once you receive your order, we'll be more than happy to arrange a return at our expense. We apologise for the inconvenience.
Can I edit my order?
Unfortunately, due to the high volume of orders during our sale period, we're unable to accommodate any changes to your order once placed.
Once you receive your order, we'd be more than happy to arrange a return for any items you no longer need, at our expense.
Can I add items to my order?
Unfortunately, due to the high volume of orders during our sale period, we're unable to accommodate any changes to your order once placed. You're more than welcome to place a new order for any extra items.
Why do I still have to pay for shipping after the discount brings my order value below $69?
We're sorry, sadly, our free shipping threshold is based on the final order total after any discounts, so in this case, the discount brought the total just below the limit.
If you'd like, adding a small extra item could help you reach the free shipping minimum next time. We recommend stocking up, as we don't do these kinds of discounts often.
I ordered before the sale, can I have the discount applied to my order now?
We completely understand how frustrating it can be to see a sale go live right after placing an order, especially during a big event like Black Friday. We run this sale annually around the same time every year to keep it consistent for our customers.
Unfortunately, we aren't able to refund the difference, as the sale prices are only available during the promotion period. We truly appreciate your understanding and your support.
Why did I not receive a free gift?
We love including gifts whenever we can, but they aren't something we can offer with every order, sadly!
How do I enter the Win Your Order Back giveaway?
Simply place an order during the sale! Once your order is placed, head to our pinned giveaway post on Instagram or Facebook, comment your order number and make sure you're following @moogooskincare on the platform you're entering through. This giveaway is open to Australian and New Zealand orders only.
How will I know if I've won?
Winners will be contacted the day after each draw via our official MooGoo Skin Care email, Instagram or Facebook accounts. We will never ask for personal financial information such as credit card details. If you receive a suspicious message, please do not engage and report it immediately.
What happens if I win?
If you're one of our lucky winners, you'll receive a full refund of your order! Our team will process your refund directly.
