Shipping policy

Order Processing

All orders are dispatched from MooGoo HQ within 1 business day of receiving payment.

Free Shipping

All NZ orders over $69.00 (based on your Cart Subtotal) qualify for Free (standard) Shipping. This excludes international shipments. Discounts codes affect the subtotal of your order and minimum spend to qualify for the Free Shipping offer.

Flat Rate Shipping

Flat rate shipping within New Zealand is $5.

Tracking and Delivery

All orders have parcel tracking and you’ll receive an email with tracking information as soon as your package leaves our Warehouse. If you haven’t received a tracking email within 3 days of placing your order, please get in touch with us and we’ll look into it straight away.

Please note: We cannot ship directly to PO Boxes. 

International Orders

If you’re from Australia, the UK, Ireland, Europe, the USA, Canada or Malaysia, we have passionate, local MooGoo people in these countries to better look after you. You can place your order from their websites for the best shipping rates, quickest delivery and friendliest customer service. If you’re from a country not on this list, visit the Australian website as they take care of all other International orders.

Australia: www.moogoo.com.au

UK: www.moogooskincare.co.uk

Ireland: www.moogoo.ie

EU: www.moogooskincare.eu

USA: www.moogoousa.com

Canada: www.moogooskincare.ca

Malaysia: www.moogoo.my

Please note, MooGoo is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.